New Control Panel Guide

New Control Panel Guide

We’ve moved to a new Control Panel to improve your hosting experience.
This guide will help you get started and manage your email settings.

Getting Started

How to get access to the xneelo Control Panel

To gain access, you will first need collaborator access to your account. Please send an email, requesting access, to accounts@litcreations.com.

Once we have verified your email address, we will set up collaborator access for you.  You will then receive an invitation to collaborate with LIT Creations on xneelo as a Technical Administrator. Simply accept the invitation and follow the prompts to complete setup and access the control panel.

Managing your Emails

How to create a new email address via the xneelo Control Panel

You can follow the official step-by-step guide here:
How to create a new email address via the xneelo Control Panel – xneelo Help Centre

Once created, mailboxes can be set up on your desktop or mobile device in the mail program of your choice, or accessed online via Webmail.
Choose a type of email address – mailbox or alias

How to add a new mailbox

A mailbox is an independent email address with full functionality. Mail is stored on the server (unless your mail program’s settings are not set up to do this). Stored mail adds to the disk space of the domain’s web hosting package. If a forwarder is added, mail will be delivered to both the mailbox and the forwarded address.

1. Log in to the xneelo Control Panel.
2. Select a Product (e.g. Web Hosting) from the side menu.
3. Select the specific domain name
4. Scroll down to Mail tools and select Mail Admin.

5. Click + Add mailbox to continue.

6. Add the new email address and your choice of password. Forwarders are optional.
   

7. Select Add to confirm the mailbox creation.
8. Upon successful creation, a page will present the new mailbox details.
9. Click Close. Your new mailbox is now displayed on the Mail Admin page.

How to add an alias

An alias is an email address that redirects mail to another email address – either on the same domain or to an external address.

1. Log in to the xneelo Control Panel.
2. Select a Product (e.g. Web Hosting) from the side menu.
3. Select the specific domain name.
4. Scroll down to Mail tools and select Mail Admin.

5. Select the Aliases tab.

6. Click + Add alias to continue.

7. Enter the new email address you would like to use in the Email field.

8. Add the email address that you would like your mail directed to in the Forwarder field.
9. The dropdown list will display all your mailboxes on the same domain:
• Click to select the mailbox you wish to use, or
• Insert your external email address and press Enter on your keyboard to confirm.
10. Click Add.
11. Your new alias is now displayed on the Mail Admin page under Aliases.

How to edit your email settings

You can make various changes to an existing mailbox.

1. Log in to the xneelo Control Panel.
2. Select a Product (e.g. Web Hosting) from the side menu
3. Select the specific domain name.
4. Scroll down to Mail tools and select Mail Admin.

5. Navigate to the 3 dots menu to the right of the mailbox you would like to edit:

• View your mailbox credentials – needed when setting up the email address on your mail program
• Reset your password
• Edit the autoresponders

Forgotten passwords can’t be recovered; however, they can be reset in the Control Panel.

Need Help?

If you need collaborator access or assistance navigating the new Control Panel, please contact:
accounts@litcreations.com

We’re happy to help ensure a smooth transition.